Dealer-FX AI Service Scheduling for Dealerships

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What the AI does on a service call

Finds the customer and the car — Looks the caller up in Dealer-FX and confirms the vehicle, so the booking lands on the right record.

Offers real open times — Times come from your Dealer-FX schedule, including advisor availability. The AI never offers a time Dealer-FX did not give it.

Books the services they need — Picks from your own Dealer-FX service menu and writes the customer's concern down in their own words for the advisor.

Moves or cancels on the same call — A customer who needs a different day can find, reschedule or cancel an existing appointment without waiting on hold.

Stays in sync — Once an hour IgniteUps re-reads every appointment the AI booked, so a change made in the service lane shows up on our side too.

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Built for the service department

Never diagnoses a problem or quotes a repair; it records the concern for the advisor

Uses the store's own Dealer-FX menu and hours, not a generic list

If Dealer-FX can't take the booking, the AI falls back to setting the appointment for your team to confirm

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Setup

Your store needs only its Dealer-FX Dealer ID and online scheduling switched on in Dealer-FX. We run a connection test that confirms we can see your store and its open times, then switch booking on for your AI phone agent. Dealer-FX stays your scheduling system of record.

FAQ

Frequently asked questions.

Does this replace Dealer-FX?

No. Dealer-FX stays your service scheduler. The AI books into it the same way an online booking would, so your team keeps working the schedule they already use.

Which channels can book service through Dealer-FX?

Today the AI phone agent books, moves and cancels Dealer-FX appointments directly.

What do we need to give you?

Your Dealer-FX Dealer ID. Online scheduling must be on in Dealer-FX so there are open times to offer.

Can we try it at one store first?

Yes. Dealer-FX is switched on per store and per phone agent.

Ready to see it work for your store?

15 minutes. We’ll show you exactly what AI would catch that’s slipping through today.

Book a Demo