PROMAX INTEGRATION

ProMax AI Follow-Up Integration

ProMax keeps the customer record. IgniteUps AI works the leads — across SMS, email, and voice — and pushes every touch back to ProMax so your team sees the full picture.

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( 01 )

What the integration does

Lead intake — New ProMax leads flow into AI cadences as soon as they land.

Multi-channel cadences — SMS + email + voice working in parallel. Voice is included, not an add-on.

Activity write-back — Every AI message, response, and appointment logs to the ProMax customer record.

Status sync — Hot leads, appointments, and opt-outs sync back so reps never miss a hand-off.

Per-store control — Each rooftop opts in to specific outreach scenarios independently.

Internal DNC honored — Customer opt-outs are respected across both systems automatically.

( 02 )

Outreach scenarios AI handles on top of ProMax

Internet lead first-response under 60 seconds

24h and 2h appointment confirmations

No-show same-day reschedule recovery

Lost deal re-engagement at 30, 60, 90 days

Dead lead reactivation from old ProMax records

Equity and lease maturity outreach

Service drive recapture for sold customers

Inbound voice when reps are tied up

( 03 )

What ProMax still owns

ProMax remains the system of record — lead source, deal flow, reporting, customer history. AI does not create duplicate leads or reshape your pipeline. It is the execution layer between events.

( 04 )

Speed to go live

ProMax-based stores typically go live within a week. Connect credentials, choose which scenarios should run for each store, and AI starts working the pipeline. No retraining, no rebuild.

FAQ

Frequently asked questions.

Does AI replace my BDC?

Some stores use AI to fully replace BDC; others augment a small team. Either model works — what changes is cost per appointment and after-hours coverage.

Will it duplicate leads in ProMax?

No. AI updates existing records — it does not create duplicates.

Can I A/B test by store?

Yes. Each rooftop has independent configuration so you can pilot AI on one store before rolling it group-wide.

Ready to see it work for your store?

15 minutes. We’ll show you exactly what AI would catch that’s slipping through today.

Book a Demo