CDK INTEGRATION

CDK Global AI Follow-Up Integration

Keep CDK as your DMS and CRM of record. Layer IgniteUps AI on top to actually work the leads — SMS, email, and voice — with full activity write-back to the CDK customer record.

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( 01 )

What the integration does

Lead intake — CDK leads route into AI cadences in real time as they land.

SMS + email + voice — All three channels in one engine. Voice is included, not a separate vendor.

Activity write-back — Every AI touch, response, and appointment is logged to the CDK customer record.

Appointment + status sync — AI-set appointments push back to CDK and the assigned rep is notified with a summary.

Per-store control — Each rooftop opts into its own outreach scenarios with its own copy and cadence.

Honors DNC + opt-outs — Customer opt-outs are honored across both systems automatically.

( 02 )

Outreach scenarios AI handles on top of CDK

Under-60-second first response on every new internet lead

24h and 2h appointment confirmations across SMS and voice

Same-day no-show recovery and rescheduling

Lost deal re-engagement at 30, 60, and 90 days

Dead-lead reactivation from old CDK records

Equity, lease maturity, and service-drive recapture

Inbound voice answering when reps are unavailable or after-hours

( 03 )

What CDK still owns

CDK remains the DMS, CRM, and reporting layer your team already uses. IgniteUps AI does not create duplicate leads, change your deal flow, or alter your existing workflow. It is the execution layer between the events CDK already tracks.

( 04 )

Setup

CDK-based stores are typically live within a week. Connect API access, choose which scenarios should run per rooftop, validate on a small slice, then turn on group-wide.

FAQ

Frequently asked questions.

Does this replace any part of CDK?

No. CDK remains the DMS and CRM. AI handles the multi-channel conversation work that sits between CDK-tracked events.

Will it create duplicate leads in CDK?

No. AI is update-only — it logs activity to the existing customer record and never creates duplicate leads.

Can I pilot one rooftop first?

Yes. Configuration is per-store. Most groups pilot on one or two rooftops before rolling AI group-wide.

Does it work with CDK Elead, Drive, or Salespro?

Yes — AI integrates at the API layer, so CDK Elead, Drive, and Salespro CRMs are all supported.

Ready to see it work for your store?

15 minutes. We’ll show you exactly what AI would catch that’s slipping through today.

Book a Demo