MYSTERY SHOP

Know how your phones really sound

Ask any manager how the phones are answered and you will hear “fine”. An AI mystery shop tells you exactly how.

IgniteUps AI Mystery Shop places realistic customer calls to a dealership, records and transcribes them, and grades each call against an editable rubric — greeting, needs, appointment ask and follow-up — so managers see how their phones are actually handled.

Book a Demo See how it works

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How a shop works

An AI shopper calls with a realistic persona and question.

The call is recorded and transcribed.

It is graded against your rubric, which you can edit.

A store nobody answers scores zero — that is the most important finding.

FAQ

Frequently asked questions.

Can I change what calls are graded on?

Yes. The rubric is editable, so you grade on the standards your store uses.

Ready to see it work for your store?

15 minutes. We’ll show you exactly what AI would catch that’s slipping through today.

Book a Demo