AI TEXTING & EMAIL

AI that texts like your best salesperson

Customers would rather text than call. IgniteUps holds the conversation for you — by text and by email — and knows when to pass it to a person.

IgniteUps runs two-way AI text and email conversations for car dealerships. The AI reads each customer message in full, answers questions from the store’s own inventory and published trim information, books and confirms appointments, honours opt-outs, and hands the conversation to staff whenever a person is needed.

Book a Demo See how it works

( 01 )

What the AI can talk about

Your inventory — Price, stock number, colours and photos from your own website or DMS — never a third-party guess.

Trim differences — “What’s the difference between the two trims?” answered from published factory equipment.

Trade-ins and payments — It gathers trade details and invites the customer in; it never negotiates price over text.

Store hours and closures — It knows your hours, holidays and after-hours message.

( 02 )

It reads the whole message

There are no trigger phrases. The AI reads what the customer actually wrote: “not interested in that one” is a conversation about a different car, not an opt-out; “please stop texting me” is an opt-out; “you have the wrong person” is handled as a wrong number. Carrier keywords like STOP and START are always honoured exactly.

( 03 )

Held appointments

When a customer is interested but unsure of a time, the AI can hold an appointment a few days out and tell them to text or call to change it — so interest turns into a time on the calendar.

( 04 )

Your process, not ours

Each store can add its own playbook — how it wants trades, finance questions or test drives handled — and the AI follows it. Any conversation can be taken over by a rep in one tap.

FAQ

Frequently asked questions.

Does the AI also send email?

Yes. Every IgniteUps agent can follow up by email as well as text, and replies on either channel continue the same conversation.

Will the AI quote prices or negotiate?

It shares the advertised price from your own inventory but does not negotiate or offer discounts; pricing conversations go to your team.

How are opt-outs handled?

STOP and other opt-out requests are honoured immediately on every channel, and the request is recorded.

Ready to see it work for your store?

15 minutes. We’ll show you exactly what AI would catch that’s slipping through today.

Book a Demo