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Privacy Policy

Your Privacy Matters

We're committed to protecting your privacy and being transparent about how we collect, use, and share your information.

Last updated: December 2024

Introduction

At IgniteUps.ai, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and disclose your information when you use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support:

  • Name and contact information (email, phone number)
  • Account credentials and profile information
  • Payment and billing information
  • Communications with our support team
  • Usage data and preferences

Automatically Collected Information

We automatically collect certain information when you use our services:

  • Device information (IP address, browser type, operating system)
  • Usage analytics and performance data
  • Log files and error reports
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery

  • • Provide and maintain our services
  • • Process transactions and payments
  • • Provide customer support
  • • Send service-related communications

Improvement & Analytics

  • • Analyze usage patterns and trends
  • • Improve our services and features
  • • Develop new products and services
  • • Conduct research and analytics

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

Trusted third-party companies that help us provide our services

Legal Requirements

When required by law or to protect our rights and safety

Business Transfers

In connection with mergers, acquisitions, or asset sales

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Encryption

Data encrypted in transit and at rest

Secure Infrastructure

Industry-standard security protocols

Access Controls

Limited access on need-to-know basis

Your Rights

You have certain rights regarding your personal information:

Access and Portability

Request a copy of your personal data

Rectification

Correct inaccurate or incomplete information

Deletion

Request deletion of your personal data

Opt-out

Unsubscribe from marketing communications

Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.

Types of Cookies We Use:

  • Essential: Required for basic functionality
  • Analytics: Help us understand usage patterns
  • Functional: Remember your preferences
  • Marketing: Deliver relevant advertisements

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email

privacy@igniteups.ai

Phone

(512) 409-9791