Terms of Service

Please read these terms carefully before using our services. By using IgniteUps.ai, you agree to be bound by these terms.

Last updated: September 2026

Important Notice

These terms constitute a legally binding agreement. Please read them carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

Acceptance of Terms

Welcome to IgniteUps.ai. These Terms of Service ("Terms") govern your use of our website, services, and applications (collectively, the "Services") operated by IgniteUps.ai.

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Services.

We reserve the right to update these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "last updated" date.

Our Services

IgniteUps.ai provides an AI-powered sales engagement platform for automotive dealerships. Our Services engage dealership leads and customers through SMS, email, and voice conversations — which may be generated using automated technology and AI systems — to follow up on inquiries, answer questions, re-engage past customers, and schedule appointments, with activity synced to the dealership's CRM.

Service Features

AI-powered SMS, email, and voice agents for lead follow-up
Appointment scheduling and confirmation
Customer database re-engagement campaigns
CRM and DMS integrations
Reporting, analytics, and call review tools
Demo booking, onboarding, and customer support

Demo Booking Services

We offer product demonstration and consultation services through our booking platform. By scheduling a demo, you consent to:

Receive emails, phone calls, and text messages from our team
Recording of demo sessions for quality and training purposes
Follow-up communications about our services
Storage of your contact information and preferences

AI Communications & Customer Data

When a dealership uses our Services, communications with its customers are sent on the dealership's behalf and may be generated using automated technology or AI systems. The dealership is responsible for having the appropriate rights and consents for the customer data it provides to the platform. We honor customer opt-outs: replying STOP to any text stops further texting, and consumers may submit a request through our Do Not Sell or Share page at any time.

Service Availability

We strive to provide reliable, continuous service but cannot guarantee uninterrupted availability. Scheduled maintenance will be announced in advance when possible.

User Accounts

Account Creation

To access certain features, you must create an account. You are responsible for:

Providing accurate and complete information
Maintaining the security of your account credentials
Notifying us immediately of any unauthorized access
All activities that occur under your account

Account Requirements

                                    Eligibility
                                    Must be 18 years or older
Must provide valid email address
Must agree to these Terms
Must comply with applicable laws

                                

                                    Account Security
                                    Use strong, unique passwords
Don't share account credentials
Sign out on shared devices
Monitor account activity regularly

                                

Acceptable Use Policy

Prohibited Activities

You agree not to use our Services for any of the following prohibited activities:

Illegal Activities

Any unlawful purpose or in violation of applicable laws

Harmful Content

Content that is defamatory, obscene, threatening, or harassing

Security Violations

Attempting to breach or circumvent our security measures

Service Abuse

Overloading, spamming, or interfering with our Services

Intellectual Property Rights

Our Rights

The Services and their original content, features, and functionality are owned by IgniteUps.ai and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Content

You retain ownership of content you create using our Services. However, you grant us a limited license to:

Host, store, and display your content
Provide technical support and maintenance
Backup and restore your data
Comply with legal obligations

Payment Terms

                                    Billing
                                    Subscription fees are billed in advance
Prices are in USD unless noted
Automatic renewal unless cancelled
Price changes with 30-day notice

                                

                                    Refunds
                                    Fees and setup charges are set out in your service agreement
Cancellations take effect at the end of the current billing period
Fees already paid are non-refundable unless your agreement says otherwise
Billing questions: support@igniteups.ai

                                

Payment Processing

All payments are processed securely through our third-party payment processors. We do not store your payment information on our servers.

Termination

Termination by You

You may terminate your account at any time by contacting us or using the account settings. Upon termination, your right to use the Services will cease immediately.

Termination by Us

We may terminate or suspend your account immediately, without prior notice, for:

Breach of these Terms
Violation of our Acceptable Use Policy
Non-payment of fees
Illegal or harmful activities

Disclaimers

Service "As Is"

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or completely secure. You use the Services at your own risk.

Limitation of Liability

Liability Cap

In no event shall IgniteUps.ai be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses.

Our total liability for any claims arising from these Terms or your use of the Services shall not exceed the amount you paid us in the twelve months preceding the claim.

Governing Law

Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law provisions.

Any disputes arising from these Terms or your use of the Services shall be resolved in the courts of Travis County, Texas.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Email

support@igniteups.ai

Phone

(512) 729-9527

Contact Our Legal Team